PROCEDURE
[ PROCEDURE ]
Client Order Treatment
I. Presentation of the procedure
1. Object :
This procedure has the target to describe the treatment methodology of customer orders.
From the reception to the delivery planning.
2. Application field:
This procedure is applicable on every client order and on every purchase made by SACCENT.
3. Definition et abbrevations:
AFM : Administration and Financial Manager
SM : Store Manager
TM : Technical Manager
RM : Raw Material
4. Targets and measurements indicators :
Targets: Realise the client orders before the dead lines.
Measurements indicators : Number of delays
5. Responsabilities:
This procedure can be made by the Product Manager.
The contributors in this procedure are :
- Internal : Purchase Service, Logistics and Shop Service.
- External : Client, Providers.
6. Associated Documents :
Reference : FR.SA.01 | Entitled : Provider Purchase Order
Reference : F.SP.01 | Entitled : Production Planning
II. Procedure Description
1. Logigram :
