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[ PROCEDURE ]

Client Order Treatment

I. Presentation of the procedure

1.    Object :

This procedure has the target to describe the treatment methodology of customer orders.

From the reception to the delivery planning.

2.    Application field:

This procedure is applicable on every client order and on every purchase made by SACCENT.

3.    Definition et abbrevations:

AFM : Administration and Financial Manager
SM : Store Manager
TM  : Technical Manager
RM : Raw Material

4.    Targets and measurements indicators :

Targets: Realise the client orders before the dead lines.

 Measurements indicators : Number of delays

5.    Responsabilities:

This procedure can be made by the Product Manager.
The contributors in this procedure are :

  • Internal : Purchase Service, Logistics and Shop Service.
  • External : Client, Providers.

 

6.    Associated Documents :

Reference : FR.SA.01   |   Entitled : Provider Purchase Order
Reference : F.SP.01      |   Entitled : Production Planning

II. Procedure Description

1.    Logigram :